Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Orders & Delivery
We ship across Kuwait and the GCC. International shipping is coming soon!
Kuwait: 1–5 business days
GCC: 5–10 business days
- Kuwait: 2 KD
- GCC: 5 KD or based on your courie
Payments
KNET, Visa, Mastercard, Apple Pay, and Samsung Pay. All 100% secure.
Yes! We use encrypted, secure checkout so your info stays protected.
Products
Our formulas are clean and gentle, but we always recommend checking with your doctor.
Nope! All products are safe for colored hair.
Yes. They’re dermatologically tested and free from sulfates, parabens, silicones, and synthetic fragrance.
The growth Line and the detox shampoo are made in South Korea, using high-quality, ethically sourced ingredients.
Keep in a cool, dry place.
Use it once a week before your regular shampoo. It’s a treatment, not a daily cleanser.
Most detox shampoos just cleanse. MNQA Detox Shampoo goes further—it exfoliates gently, repairs the scalp barrier, and nourishes the roots. That means a healthier scalp, less buildup, and no irritation.
Yes, all our products are designed to work for every hair and scalp type.
Returns & Refunds
For hygiene reasons, returns aren’t accepted unless the item is incorrect. Please contact us within 24 hours of delivery.
Email us at hello@mnqabyq.com within 24 hours with a photo of the item + packaging. We’ll take care of it.
Early Access
You get to shop 3 hours before the public launch. Limited stock, so it’s worth it!
You’ll receive a private email with your exclusive access link 3 hours before the public launch.
